Guarantee
Quality made in Austria

30 years for titanium abutments
Thirty years from date of delivery, with proper handling and design.

30 years for supplied abutment screws
Thirty years from date of delivery, with proper handling and execution.

15 years for zirconium abutments with titanium adhesive foot
Fifteen years from date of delivery, with proper handling and execution.

5 years for CADstar zirconia products
Five years from the date of delivery, with proper handling and execution.

CADstar Quality Performance
If the product does not meet the high quality standards of CADstar – in terms of material or manufacturing defects – CADstar will replace the product for free. Similarly, if the delivered product does not conform to the manufacturing instructions, the CADstar was submitted via STAR ORDER or by order form prior to manufacturing the product.

Surgical performance
CADstar is generally not liable for the failure of an implant. However, CADstar offers a warranty from the time the CADstar product was attached to the implant along with a prosthesis. Should the implant subsequently fail, the following procedure must be adhered to in order for the guarantee to be asserted: The doctor demands in writing his claim against the company that supplied the defective implant. If this company rejects the replacement solely because a CADstar product has been used and the doctor has complied with the terms of this warranty policy, then CADstar will provide the dentist with the actual and demonstrable costs of a replacement implant and will replace the CADstar product for free.

The dentist must submit the following documents to CADstar within the ninety days described above:

• Completed complaint form including cause documentation of the complaint
• in sterilized form: the questionable CADstar product and, if necessary, the defective implant

For surgical services, the dentist must submit the following documents to CADstar within the ninety days described above:

• detailed case note stating that there were no patient contraindications and that the implants were used according to the indication
• Proof that the implant manufacturer expressly denies the guarantee only because of the use of a CADstar product
• Invoice for the implants to be replaced

In any case, the prerequisite for a service is that the dentist has paid all invoices to CADstar in full at the time of the warranty claim. In addition, all procedures involving the use of the products and implants must first be performed in accordance with (if applicable) the other implant company and, secondly, in accordance with generally accepted dental guidelines. This applies to the period before, during and after implantation.

The dentist assumes the transport costs and transport risks. If the warranty claim is justified, CADstar will cover the cost of the return.

Any claims to the CADstar warranty terms will be void if:

• the product or implant fails due to trauma, accident or other damage caused by the patient or a third party.
• the product or implant fails due to patient recognition

Contraindications with regard to a successful implant integration of inserted implants; This is especially true for diseases related to alcoholism, dependence on drugs or untreated diabetes.

• the product or implant fails due to usual wear and tear.
• the implant fails due to a detectable defect of the implant.

In principle, these terms of guarantee and the services contained therein are exhaustive and exclude all other rights, services and / or remedies. These include costs and fees in the context of laboratory work and clinical treatments.