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Guarantee
Quality made in Austria

We manufacture our individual abutments in titanium or zirconium oxide with a titanium adhesive pad in the matching colour indexing system for all established implant manufacturers. And all this is done in our in-house milling centre in Bischofshofen, Austria.

warranty 30 years

30 years for
titanium abutments

as of delivery date, with expert handling and execution

warranty 30 years

30 years for
abutment screws provided

as of delivery date, with expert handling and execution

warranty 15 years

15 years for
zirconia abutments with titanium adhesive base

as of delivery date, with expert handling and execution

warranty 5 years

5 years for
CADstar products made of zirconium oxide

as of delivery date, with expert handling and execution

We do what we promise.

This is why we provided our products with a warranty. If an implant manufacturer does not conform to his/her warranty because a CADstar abutment was used, CADstar will take over the costs for the implant and the abutment.

The warranty only applies to doctors. Patients, laboratories, suppliers or other natural or legal persons are exempt from the warranty claim.

The warranty conditions apply to the following CADstar products:

  • Titanium abutments
  • Zirconium abutments with titanium adhesive foot
  • Supplied abutment screws
  • Products made of zirconium dioxide

We are certified in accordance with:

DIN EN ISO 13485:2012 + AC:2012

As part of our general sales and guarantee conditions, we guarantee the impeccable quality of our products and can offer you a guarantee of up to 30 years due to our high manufacturing standards.

Guarantee bond (valid from 01.04.2012)

Period of validity

The duration of the warranty depends on the respective CADstar product and either includes thirty years, fifteen years or five years:

30 years for titanium abutments
Thirty years from date of delivery, with proper handling and design.

30 years for supplied abutment screws
Thirty years from date of delivery, with proper handling and execution.

15 years for zirconium abutments with titanium adhesive foot
Fifteen years from date of delivery, with proper handling and execution.

5 years for CADstar zirconia products
Five years from the date of delivery, with proper handling and execution.

Guarantee performance

CADstar satisfies the doctor’s warranty under the following requirements:

CADstar Quality Performance
If the product does not meet the high quality standards of CADstar – in terms of material or manufacturing defects – CADstar will replace the product for free. Similarly, if the delivered product does not conform to the manufacturing instructions, the CADstar was submitted via STAR ORDER or by order form prior to manufacturing the product.

Surgical performance
CADstar is generally not liable for the failure of an implant. However, CADstar offers a warranty from the time the CADstar product was attached to the implant along with a prosthesis. Should the implant subsequently fail, the following procedure must be adhered to in order for the guarantee to be asserted: The doctor demands in writing his claim against the company that supplied the defective implant. If this company rejects the replacement solely because a CADstar product has been used and the doctor has complied with the terms of this warranty policy, then CADstar will provide the dentist with the actual and demonstrable costs of a replacement implant and will replace the CADstar product for free.

Complaint guidelines

The dentist must comply with the following points in order to receive a performance. As soon as a defect is detected, it must be reported to CADstar within ninety (90) days in writing. In doing so, the process description of these warranty conditions must be complied with. Furthermore, the dentist contacts a CADstar sales employee or the CADstar customer service. This is where he/she can obtain a complain form as well as instructions on how to return the product.

The dentist must submit the following documents to CADstar within the ninety days described above:

  • Completed complaint form including cause documentation of the complaint
  • in sterilized form: the questionable CADstar product and, if necessary, the defective implant

For surgical services, the dentist must submit the following documents to CADstar within the ninety days described above:

  • detailed case note stating that there were no patient contraindications and that the implants were used according to the indication
  • Proof that the implant manufacturer expressly denies the guarantee only because of the use of a CADstar product
  • Invoice for the implants to be replaced

In any case, the prerequisite for a service is that the dentist has paid all invoices to CADstar in full at the time of the warranty claim. In addition, all procedures involving the use of the products and implants must first be performed in accordance with (if applicable) the other implant company and, secondly, in accordance with generally accepted dental guidelines. This applies to the period before, during and after implantation.

The dentist assumes the transport costs and transport risks. If the warranty claim is justified, CADstar will cover the cost of the return.

Exclusion of warranty

CADstar exclusively assumes the warranty for the services described in these warranty conditions. Neither CADstar nor any other representatives or other third-parties that manufacture or sell products are liable whatsoever for lost earnings, compensation for damages or other consequential damage, which result from or are caused by the products.

Any claims to the CADstar warranty terms will be void if:

  • the product or implant fails due to trauma, accident or other damage caused by the patient or a third party.
  • the product or implant fails due to patient recognition

Contraindications with regard to a successful implant integration of inserted implants; This is especially true for diseases related to alcoholism, dependence on drugs or untreated diabetes.

  • the product or implant fails due to usual wear and tear.
  • the implant fails due to a detectable defect of the implant.

In principle, these terms of guarantee and the services contained therein are exhaustive and exclude all other rights, services and / or remedies. These include costs and fees in the context of laboratory work and clinical treatments.

Warranty changes

CADstar can change or suspend the warranty conditions at any time and without notice. This excludes all CADstar products that were already used prior to the change and were completely paid for by the dentist.

General Sales Terms and Conditions

The general terms and conditions of CADstar apply. The warranty conditions for titanium abutments, zirconia abutments with titanium adhesive pads, the screws provided and CADstar products made of zirconium oxide are a supplement to it.